Senior HC Information Systems Specialist

Job Purpose

Monitor HC systems, processes, maintaining and improving systems, models, and programs within best practices and trends, and providing technical consultation and support in order to ensure the implementation of the best HC technologies and solutions.

Key Roles and Responsibilities

• Ensure work is performed based on approved policies, processes, procedures and instructions.
• Identify opportunities for continuous improvement of systems, processes and practices considering leading practices, cost reduction and productivity improvement.
• Ensure escalating problems to ensure case/issue is closed efficiently and in a timely manner.
• Review the next-generation HC technology transformation to fill gaps between end-to-end HC processes.
• Identify opportunities for process improvement, automation, application operational efficiency, and security.
• Ensure the analysis of workflows and design of functionality and/or improvements to systems, ensuring both process and system requirements are fully identified, evaluated, tested, and implemented.
• Identify and troubleshoot system issues and work with others (IT, HC partners, vendors) to bring solutions.

Key Roles and Responsibilities 2

• Monitor the designs and ensure user-friendly processes, guidelines, and documentation.
• Ensure building and updating HC Dashboards, gather the required data, and report on information accordingly.
• Maintain adequate administration of HCIS systems across WTCO, ensuring effective maintenance in close coordination with the IT.
• Ensure best practices of high-performing organizations are implemented across the company to ensure high-quality HC operations.
• Build plans and manage data to ensure adherence to schedule and other specifications.
• Ensure that the projects and process improvement, including applying change management experience to facilitate movement to new levels of quality.
• Ensure providing guidance and coaching to internal stakeholders on HC information systems best practices to raise awareness and foster excellence across WTCO.
• Ensure providing solutions that support WTCO HC functions, including strategic direction, implementation, governance, technical consultation, and day-to-day support.
• Provide input for the development of reports regarding operations, activities and achievements for reporting and decision-making.

Key Roles and Responsibilities 3

Education Requirements

Key Communications

Internal Stakeholders

• All Departments

External Stakeholders

• Consultants / contractors
• Vendors / suppliers / service providers
• Government authorities and entities

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required for the position. Accordingly, there is no way this Job Description states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties.