Employees Services Specialist

Job Purpose

Providing comprehensive HC services, including consultative support, acting as a focal point for employee inquiries, and processing relevant requests. Approve leave applications, handle employee terminations, and maintain government services operations.

Key Roles and Responsibilities

• Ensure work is performed based on approved policies, processes, procedures and instructions.
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement.
• Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
• Collect new hire employment-related information and maintain records of leaves, working hours, overtime, or lateness for reference and tracking purposes.
• Analyze all documentation related to employee contract activation/ renewal ensuring that requirements of government authorities are met.
• Receive approved list of annual leaves and accordingly develop and communicate the annual leave plan to ensure timely processing of annual vacation-related benefits.
• Monitor flow of documentation to/from HR, archive and ensure valid access authentication and logging for extracted documentation from the filing system.
• Coordinate regularly with government authorities to facilitate governmental services and paperwork (immigration, work visas, residence permits, etc.)
• Submit the necessary document concerning all new foreign staff such as passport, certificates, medical examination, etc. to relevant government authorities.

Key Roles and Responsibilities 2

• Update the disciplinary action schedule and code of conduct and ethics on a continuous basis and communicate for effective implementation.
• Handle escalated employee grievances and complaints and decide on best course of action based on applicable laws and regulations and WTCO internal policies Identify recurrent unjustified cases of lateness / absenteeism / leaves and develop report stating disciplinary course of action to be taken.
• Conduct investigations in cases of employee misconduct (smoking in non-smoking areas, improper dress code, etc.) and enforce appropriate penalties according to set policies and procedures.
• Enroll all WTCO employees in medical insurance and administer enrollments, changes, and terminations.
• Implement staff termination procedures including cancellation of work permits and exit permits, updating database, conducting exit interviews, etc. and identify gaps for improvement of exit procedures.
• Provide input for the development of reports regarding operations, activities and achievements for reporting and decision-making.

Key Roles and Responsibilities 3

Education Requirements

Key Communications

Internal Stakeholders

• All Departments

External Stakeholders

• Consultants / contractors
• Vendors / suppliers / service providers
• Government authorities and entities

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required for the position. Accordingly, there is no way this Job Description states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties.