ERP Operation Analyst

Job Purpose

The job holder is responsible for maintaining the stability, availability, and compliance of ERP applications by managing release management, validating system changes, and performing continuous performance monitoring.

Key Roles and Responsibilities

• Identify opportunities for continuous improvement of the systems, practices, cost ‎optimization, and productivity & efficiency improvement.
• Ensures compliance with all applicable laws, rules, regulations, and standards within WTCO and related functions such as but not limited to (HC, HSSE, Risk and Cybersecurity, etc..).
• Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
• Ensure that all work is carried out efficiently, in line with the annual business plans, goals, policies, processes, procedures, and instructions.
• Provide first-level end-user support to troubleshoot basic technical issues and resolve service requests in a timely manner.
• Participate in ERP application release activities—including planning, validation, and deployment—to support operational consistency and business requirements.
• Prepare update logs and documentation to ensure traceability and support audit readiness.

Key Roles and Responsibilities 2

• Monitor application performance and report incidents to maintain availability and minimize downtime.
• Coordinate with IT teams during version rollouts and patch deployment to ensure smooth delivery and issue resolution.
• Provide support during release testing and post-deployment reviews to validate functionality and stability.
• Receive and document user feedback to help improve ERP application support and service levels.
• Inform relevant teams about scheduled updates, outages, or service impacts to ensure user awareness and preparedness.
• Keep records of deployment activities, incidents, and resolutions for tracking and future reference.
• Apply internal procedures when executing routine operational tasks to support governance and compliance.
• Maintain logs and monitoring records of ERP bugs and issues to support timely resolution and minimize operational impact.

Key Roles and Responsibilities 3

Education Requirements

Key Communications

Internal Stakeholders

• All Departments

External Stakeholders

• Consultants
• ERP vendors

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required for the position. Accordingly, there is no way this Job Description states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties.