Crisis Management Operator

Job Purpose

The job holder is responsible for crisis response activities including monitoring, coordinating, and responding to crisis events, executing predefined protocols and supporting during incidents.

Key Roles and Responsibilities

• Ensuring work is performed based on approved policies, processes, procedures, and instructions.
• Identify opportunities for continuous improvement of systems, practices, cost ‎optimization, and productivity & efficiency improvement.
• Ensure compliance with all applicable laws, rules, regulations, and standards within WTCO and related functions such as but not limited to (HC, HSSE, Risk, Cybersecurity, etc..).
• Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
• Continuously monitor real-time information from multiple sources, including alerts, surveillance systems, and reports.
• Initiate standard crisis response actions as instructed by higher-level operators or management.

Key Roles and Responsibilities 2

• Ensure all emergency communication systems (e.g., radios, telephony, messaging tools) are operational and updated.
• Execution of crisis response protocols and escalating complex issues to the Senior Operator.
• Collect and relay critical information to the operator team and supervisors.
• Assist in deploying crisis response resources as needed.
• Prepare initial incident reports for review by higher-level operators.
• Maintain detailed logs and records of all actions taken during a crisis incident.
• Support post-crisis reporting by preparing incident summaries and compiling data.
• Participate in training exercises and simulations to enhance response readiness.

Key Roles and Responsibilities 3

Education Requirements

Experience Requirements

Key Communications

Internal Stakeholders

• All Departments

External Stakeholders

• Service providers
• Government authorities and entities

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required for the position. Accordingly, there is no way this Job Description states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties.